We believe it is important that you are able to shop in complete confidence, in the knowledge that the information you supply to us at Vital Skin Care is kept secure at all times.

Credit card security
Vital Skin Care online payment options are protected with a secure communication. The purchase area of our site is secured using industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details. Encrypted information, passed from your computer to our web site cannot be read, in the event that it is intercepted by somebody else.

Privacy of personal information
In order to fulfil any order, we ask you for certain personal information, such as your name, address, email address and payment details. We protect the privacy of this information using our highly secure password-protected servers, which are hidden behind our state-of-the-art firewalls. The firewalls provide access control to our network, thereby protecting against unauthenticated logins into machines on our network. Each machine on our network is itself protected by password security. In addition, like most other e-commerce web sites, our site uses "cookies". These are small files placed in your browser to keep track of your time spent on our site. The text in a cookie, by itself, only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you. It contains only an alphanumeric ID that, for example, allows you to retrieve your shopping basket. In this way, the cookie lets you continue shopping where you left off on your last visit, rather than requiring you to start again from scratch. We do, however need to pass your delivery information on to our fullfillment center to enable you to receive your products.

Use of your personal information
When you create an account with Vital Skin Care, we give you the option to elect not to receive any follow-up online marketing or promotional information. If you choose to opt out, your information will be kept secure and will not be used for marketing purposes nor provided to any third party. If you choose to be kept informed of our promotions, you may receive follow-up emails giving details of price reductions and periodic exclusive offers tailored specially to you. At any time, if you decide that you no longer wish to receive these offers, you can request to unsubscribe by simply contacting us.

Changing your details
To change your name and password details at any time, please log in. However, you can also do it by contacting us.

Postal Address
Vital Skin Care
39 Eden Crest
Gainford
Darlington
County Durham
DL2 3DE
United Kingdom