How do I order? Welcome to Vital Skin Care. All the items you can see on our website are available to buy on-line. Use the search options to find what you're after; just click on the item and then select quantity you require, then click on the 'add to basket' button. From here you can go back to order lots more stuff or proceed to the checkout. [Back To Top]
What happens if I forget my password? If you have forgetten your password go to the Login page, under the password box click on the text saying 'Forgotten your Password.' You will then be sent an email with a new password. [Back To Top]
How do I pay? For UK customers, we accept Paypal and also Cheques.
Are all the items listed on the website in stock? All the items displayed in our store are held in stock in our warehouse. If the item you want is not shown, it means we do not have it in stock. We keep a close eye on what our customers want and do our best to get them back in stock as soon as possible. [Back To Top]
Is it safe to order online from Fashion Direct UK? When you arrive at the checkout or account page our system passes your details via a 128bit Secure Sockets Layer (SSL) encrypted secure page. This means that your browser encodes what you type, and the server decodes it. Anyone 'listening' to traffic en route can make no sense of the number. Every trading web site uses the SSL encryption system and you can tell you are in secure mode when a little padlock icon appears at the bottom of the screen or the website address in your address bar starts with HTTPS. [Back To Top]
Promotional codes and Discounts We will occasionally offer promotional or discount codes via newsletters or on the site, these will only apply to orders placed online and you will need to enter the promo code during the checkout in order to receive your discount.
Regretably we cannot supply these discounts retrospectively, so if you want the reduction you need to enter the code at the checkout, if you don't enter the promo code you will not get the discount. [Back To Top]